Mother's Day Offer: canoeing with instructor

Company's response:
Hello Antonio. We are greatly surprised by the comment he makes, since when he was here he expressed nothing of what he says in the commentary. Upon receiving your reservation we realized that the promotion of "Mother's Day" was active, and we proceeded to change it immediately, in any case you also did not state that you were a mother, or that it was a gift for your mother, or any relationship with Mother. I do not know if you know that the reservation center does not depend on one hundred percent of us and that we can not manipulate it either because the issue of payments carries a security system independent of our website. On the other hand, we are also surprised that when we call them in advance to inform them of the reservation, we offered them three possibilities, the first one is the return of the money without any cost, another possibility that we offered is that they made the route without a guide , and in that case we had to return part of the money, and the last option is to pay the difference, which entailed the payment of € 16 more, and it was the latter option they voluntarily chose without telling us anything about it. We are also surprised that you do not say anything about the coffees that we invite you for free, the one that was taken, and the one that was thrown on the floor, as well as the refreshment that we invite you to after the activity. Antonio, you have the complaint book at your disposal if you consider it appropriate. If we continue with the comment they do not stop us from assaulting the surprises, because Christian, the guide who was with you, offered at all times, and on several occasions, the possibility of being able to shower and change in our facilities. We consider ourselves a very modest active tourism company, which has cost us a lot to get ahead, with a lot of inconveniences on several fronts, and in which many days we work up to 14 hours and of which we do not live 100%, but rather we have to dedicate ourselves to other things. We comply with all the laws, which are many, our monitors are certified, we have all the insurance in order, we comply with the active tourism law of Castilla y León in 2007, we pay the navigation fees to the Douro Hydrographic Confederation, we pay taxes to the town hall, we pay our taxes to the estate, and we have paid fees even for having flags with the name of our company in our own house, I could continue saying everything we pay but honestly, I think that qualifying us as "profited" is not the most correct, we do not believe that we take advantage of anyone.