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Review translated from French
Nice place, the instructor is very nice, welcoming. We took a one-hour walk through the forest and the mountains around Palamos, pleasant, we recommend.
Company's response:
Thank you very much for your opinion.
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Review translated from French
Reception at the equestrian center correct but expeditious. No support during the ride, no listening and adaptability despite the apprehension that was widely expressed. No consideration of the level of the riders (including a beginner) who were put in difficulty.
Tired and angry horses whose natural hierarchy has not been respected causing dangerous behavior. Very bad experience. I would like to point out that a horse was removed from the ride at the last moment because it was bleeding from the girth... which does not reassure in any way about the treatment imposed on the animals.
Review useful for 1 people Did you find this helpful? Yes
Review translated from Spanish
We were 4 people to do the route on horseback, we wanted to have a quiet ride and enjoy the experience.
As explained in the description of the activity, it was a low difficulty route for which in theory no prior experience was necessary and we would have the help of a guide who would give us instructions.
As soon as we arrived, we were told to put on our helmets without even being told where they were and without any help to adjust them (which were also quite sweaty from the people who did the route before us).
Afterwards they made us get on the horses and we were not given any prior instructions on how to hold the reins, how to position ourselves, basic instructions for directing the horse, etc.
With all this, we were told that we would begin the route and that we would leave, without telling us how to direct the horse as I mentioned before and on top of that in a hurry (when we arrived on time).
Once we were on the route, our guide (with dubious desire to lead a group to have a pleasant experience) constantly told us to go faster, that he didn't want to keep repeating it all the time, that we couldn't going like this, that it was the last time he had to repeat it to us, etc.
Furthermore, he spoke to us in a condescending tone and made fun of one of us with the comment “well, it doesn't seem like you've ever ridden, you don't have much control over it.” We had been asked upon arrival if we had ever ridden, to which one of us answered yes, but without specifying how many times, or for how long, which was no reason to speak like that to someone, especially if that person had not. He has given us no instructions.
The horses did not seem to have much desire to do the route, they were probably already tired from walking all afternoon with other groups.
As for the rest of the ride, we spent the entire hour trying to direct the horse as best we could since we did not receive any type of help except complaints from the instructor, who was also most of the time unconcerned about how we were going since she was more attentive. of smoking his vaper or sending audios with his cell phone, demonstrating once again his lack of professionalism and desire to work.
After this experience, obviously we would not repeat it, it was wasted money, we felt bad for the horses because it seemed that maybe They preferred to rest than to be doing routes for so many hours throughout the day and on top of that putting up with a girl who seemed to prefer to be anywhere else than doing her job: helping and directing a group of people who came for a horseback ride. and they do not have enough experience.
It makes us sad that in this equestrian center there are people who give this treatment to people who pay to carry out an activity and have a good time, who knows what treatment the horses will receive.
Company's response:
Hello, I am the owner of the equestrian center.
If I remember correctly, I showed you how to take the reins and explained to you.
The guide was holding one of the girls who had no control by the branch, who then got offended because we were holding her by the rope, and who later let go because you told her that she already knew how to ride, that she had been riding for a year. .
As for the care of horses, it is one thing that cannot be discussed. Well, my horses are super cared for and never do more than 2 routes in a row, because the first thing is their health and care.
Maybe it was not the experience you expected. I'm sorry if it wasn't to your liking.
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Review translated from Spanish
Fantastic experience, recommended. Fantastic environment, very pleasant monitors. Ideal to have a good time. Greetings to Tramuntana, Rayo and Marqués. Thank you.
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Review translated from Spanish
Highly recommended to go with children, the staff is great! And the horses get along super well! Great family experience :)
Company's response:
Thank you so much. That's what it's about, enjoying it.
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Review translated from Spanish
A great experience. The horses are very calm. The route we took was very beautiful. Angie, our guide, very nice and friendly. We will surely repeat. We went with our 18 and 11 year old children. They loved her.
Company's response:
Thank you so much. That's what it's about, enjoying it.
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Review translated from Spanish
Unique experience, in a beautiful place, with a fantastic guide, highly recommended! They have treated us very well and have adjusted to our preferences.
Company's response:
Thank you very much for your comment, we do the best we know how.
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Review translated from Spanish
Very pleasant walk in a beautiful environment, with a guide attentive to us at all times. The incredible horses. To repeat.
Company's response:
Thanks for the opinion. Delighted that you liked the ride.
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Review translated from Spanish
It is the second time that I have come to this equestrian center to take a horseback riding route and I am sure that it will not be the last. The owner is very nice and friendly, the views among the forests are very beautiful and the horses are very docile.
Company's response:
Thank you so much.
Until next time!
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Review translated from Spanish
María and Caterina took us on the route and we loved it. They let us choose the route and explained to us curiosities about the horses and the surroundings. We have been on the route for 2:30 hours and we have seen the sea. The experience is highly recommended.
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