Snorkeling on Mouro Island

We are extremely sorry that your experience was not as rewarding as you expected and we apologize for that. The trajectory and professionalism of our school is more than proven after 22 years but we continue to learn and try to improve every day, with comments like yours among others. Most people, even when they don't find what they expect in an aquatic activity, teach us a lot and value everything, including the positive.

You will understand that, given your opinion, we also take the trouble to answer your criticism so that at least the rest of the people who choose us for their experience have all the information in the most objective way.

This is probably not your case, but most people who practice surfing and diving know very well that the wetsuits necessary for these two aquatic activities differ completely for one fundamental issue. In surfing you need to have greater mobility to paddle, stand up on the board, swim to find it when you fall, etc. Neoprenes should be more elastic, they are generally not thick and that makes it much easier to put on and take off. Diving seeks minimum mobility to, as far as possible, be able to interact with marine life and enjoy the fauna. By moving as little as possible we stay colder, which is why we need thicker neoprenes, generally bi-lined, which are not as elastic and it takes more effort for all of us to put them on and take them off. It is a fact that may seem absurd to you but it is not and your unfortunate comment does a very significant harm, which also undermines the efforts of many professionals who strive to ensure that you have a pleasant leisure experience.

The sizes. Something very important for people who may be affected by thinking that there are no suits so big or so small that they can feel protected. We have state-of-the-art suits, new for this year and in sizes ranging from zero (XXS) to 7 (XXL) for people up to 2 meters tall and more than 100kg. I am sorry to inform you and the rest of the people who take the time to read this comment that we do not have custom-made suits, it would be unfeasible in all aspects. But we accompany and try to address this issue so that these people go to the water in the best conditions.

The thickness and material mean that we sometimes damage our knuckles because with the effort we break out into a hopeless sweat. I include myself because it is something more than usual for people who put on wetsuits of this type many times a month and a year. 

No, we do not have air conditioning in our facilities. It is a place that keeps the temperature below 25º in summer, due to its underground location. I am not going to doubt that your sensation of 32º was not real, but with a fair degree of certainty that sensation could be the result of the effort of putting on the suit.

You were not accompanied in the water by any monitor, in fact. It is a limited and protected area that does not require supervision. In addition to the support boat, the snorkeling area has a small pier to lean on, get on or wait for the rest of the scheduled activities to be completed. They explained to you how to breathe through the snorkel tube, how to blow out the water in case it flooded, how to jump off the boat, the fins were removed expressly to get back on it. Even so, we will rectify this issue on the platform if the monitor is offered as you say. The price of this activity includes complete equipment, boat transfers, use of facilities, and mandatory insurance. A private monitor is not included, which of course can be hired separately if desired. 

I finish by thanking you again for your comments and reiterating our apologies. I don't know if you have a business in which you are exposed like us to the fact that anyone can make such a subjective and unfair assessment on some issues that can cause such significant damage. I hope not, because you probably would have thought twice before writing all this.

I wish you to continue enjoying all your activities before returning home.

Greetings